Our AI checks in with every customer after the job. Happy ones go to Google. Unhappy ones get intercepted into your private portal — before they ever hit the internet.
One-star rating drop = 5-9% revenue loss (HBR, 2017). Drag the sliders. See what your next 1-star review actually costs.
Three moves. One engine. Your public reputation only moves up.
Seconds after a job is marked complete, our AI sends a friendly sentiment check-in via SMS. "How'd it go?" — one question, one tap.
Positive answers get fast-tracked to Google with a one-click link. Negative answers land in your private owner portal — where you fix it before it goes public.
Your Google review velocity climbs. Your private escalations get resolved. Your star rating only trends one direction: up.
One-click path to Google Reviews. Your star count climbs.
Routed to private owner portal. You fix it. Nobody outside sees it.
One Appalachian Polish client. One quarter. Zero of those eleven complaints ever hit Google. They got handled privately instead — and most became 5-star reviews after the fix.
Birdeye, Podium, Thryv — they're dashboards. They tell you a 1-star review showed up last Tuesday. R³ catches it on Monday, before it posts.
Our sentiment engine is trained on contractor language. "The guy was late" routes differently than "nothing works." Your field standards actually improve.
Your reviews, your data, your customers — on dedicated hardware. Not a SaaS ledger you lose access to when you stop paying.
I ran BPO operations for two decades. I've seen what a single un-handled complaint does to a contract renewal — and I've seen what a fast, human response does to a furious customer.
The ethics matter. R³ doesn't hide bad reviews from the internet. We catch feedback before it's public and give the owner a real chance to fix it. If the customer is still unhappy after the fix, they can still post. The difference: you had the chance to make it right first.
— Your rating shouldn't be at the mercy of one bad Tuesday.
We don't delete or hide anything a customer posts publicly. We ask for feedback privately first. If the customer is unhappy, we alert you so you can make it right — same as a comment card in a restaurant. If they're still unhappy after the fix, they can still leave a public review. The customer's voice is never silenced — you just get the chance to earn back trust before it's a 1-star on Google.
Those are passive tools — they aggregate review data after the fact. R³ is an active engine: we intercept negative sentiment before it becomes a public review, route it to your owner portal, and trigger a fix workflow. Plus: no long-term contracts, dedicated hosting (not shared SaaS), and a custom-trained AI receptionist included on Growth+ plans.
Yes. We integrate with ServiceTitan, Housecall Pro, Jobber, and most field service platforms via their public APIs. If you use something custom, we build the hook ourselves — no extra charge on the audit.
Most clients see new 5-star reviews within the first week of launch. Measurable star-rating lift usually shows up inside 30 days. The pace depends on your job volume — more completed jobs = more sentiment check-ins = faster climb.
Starter is $119/month — includes reputation shielding, custom site, review engine. Growth ($199) adds the AI receptionist and social automation. Premium ($319) is the full suite. Month-to-month. Cancel anytime. For context: one intercepted 1-star review typically saves more than a year of the Starter plan.
We'll pull your current Google Business Profile, analyze your last 90 days of reviews, benchmark you against 3 local competitors, and tell you exactly where your reputation is leaking. No pitch deck. No pressure.